Your use (accessing, browsing, shopping, etc.) of this site is your legal agreement to the policies, terms and conditions below. These terms and conditions are subject to change without prior notice at any time. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change.

Product Availability & Pricing
Due to the fast-moving nature of the computing industry, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform with you of the increase.

Actnetonline.com products, prices, availability and payment methods may vary from Actnet retail store. Published prices do not include shipping, handling, sales tax and insurance.

Changes
Pricing, product availability and offers are subject to change without prior notice. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. Product and packaging depicted may differ from stock available at time of shipment. We reserve the right to substitute equivalent items.

Shipping Options & Policies

Continental U.S. Shipments
All orders will be shipped via UPS ground transportation within the 48 continental states for a minimum shipping, handling and insurance of $5.59. Other shipping options are available upon request. Please specify your shipping preference via e-mail us or call (415)661-9000 between 9:00 a.m. and 6:00 p.m. PST, Monday through Saturday. We will confirm your order and provide your shipping charges. For the Customer's protection, we ship only to an address that can be verified according to our standards.

International Shipments
We will gladly ship internationally, unless shipments are restricted by law. To determine eligibility for international shipping, please e-mail us or call (415)661-9000 between 9:00 a.m. and 6:00 p.m. PST, Monday through Saturday. We will promptly send an e-mail to you to both confirm your order and provide your shipping charges. Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. Manufacturer's limited warranties for internationally shipped products may vary or be null and void.

(NOTE: Shipments that are not retrieved from customs are not covered by our insurance.)

Export
To comply with certain vendor agreements and government regulations, Actnet reserves the right to refuse to export products from the United States at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer's warranties for exported products may vary or be null and void.

Signature
For your protection, all shipments require a signature at the delivery point.

Late or Delayed Shipments
Title to items being purchased is retained by Actnet until said items are paid for by the purchaser, and title passes to purchaser at that time. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. Actnet will not incur any forwarding costs on shipments.

Invoice & Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Actnet may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Actnet reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. All products are subject to our stock availability.

Payment Methods
We accept Visa, MasterCard, American Express, Paypal, Wire Transfer and Cashier’s check. We do not add any credit card surcharges. Please see our Privacy and Security Statement for more information about your credit card safety. To avoid delays with your order, please provide us with correct credit billing address. We do verify all billing addresses. Address which cannot be verified will be canceled. If your shipping address is different from your billing address, Actnet requires that this address be listed on your credit card account as an alternate address for shipping purposes only. You can contact your credit card company by calling the 1-800 number on the back of your credit card. Actnet requires this in order to protect our customers from credit card fraud. We also accept Government, Educational, and approved Corporation purchase orders. If you are first time customer and like to apply for credit, please call us at (415)661-9000 or email us at service@actnetonline.com to pre-qualify. No personal checks or business checks will be accepted without prior approval. Due to our rapid inventory turnover, payments must be received within 14 days, or your order may be canceled.

Tax Exemption
Actnetonline.com is required by law to collect sales tax for purchases made at Actnetonline.com to all California residents at 8.5% tax rate. If you are a reseller or a tax exempt organization, please call us at (415)661-9000 to pre-qualify. You will need to fax us the Reseller’s Permit, or your tax exempt certificate to (415)661-9016. For your convenience, your information will be kept on file for future purchases.

Returns Policies and Procedure

Procedure
Please fill out service request on the website to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. RMA numbers are valid for 10 business days after issue and must be received in our warehouse within 20 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.

For faster service, please have the following information on hand when requesting an RMA number: customer name, email address, invoice/order number, and serial number (if applicable), and nature of the problem.

Your RMA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RMA label will be provided in the confirmation email after your RMA is being processed. Print the form, fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.

We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

The Customer is responsible for shipping charges on all returned items.

Actnet strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.

Restocking Charge
Any returned products must be complete in manufacturer’s packaging with all accessories and UPC codes. If an incomplete product is returned, then we'll assess a minimum 20% restock fee in addition to any charge imposed prior to the return. Missing UPC codes will result in a restock fee that may match any existing manufacturer rebates on the product requiring UPC codes.

Defective products
Defective products will be accepted for credit, replacement, exchange or repair, at our discretion, within 30 days from the invoice date. Our technical support department prior to issuing a return authorization must deem a product defective. Manufacturer restrictions do apply and are outlined in our return policy. Terms of the manufacturer's warranty apply from day one.

Non-defective products will be issued a return authorization within 30 days from the invoice date at Actnet’s discretion. All non-defective returns are subject to 20 percent restocking fee. Shipping charges are not refundable. We cannot accept unauthorized shipments billed to the recipient.

If merchandise arrives damaged, it is best to refuse it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for Actnet to file a damage claim. Save the merchandise in the original box and packing it arrived in, notify Actnet immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notify Actnet of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Fill out a service request form online or call (415)661-9000 to arrange for carrier inspection and a pick up of damaged merchandise.

A minimum restock fee of 20% may be applied to products returned as defective that test to be operational upon return.

Non-returnable Products
ALL CLEARANCE PRODUCTS (INCLUDING REFURBISHED, NEW AND OPEN BOX ITEMS) PURCHASED FROM THIS WEBSITE CANNOT BE RETURNED.

Driver CDs and manuals may not be included with the products, but you may be able to order missing disks from the manufacturer (additional fees may apply).

Software
Unopened software may be returned for refund or exchange within 30 days of invoice date. Open box software is non-returnable. The customer assumes responsibility for verifying compatibility of software as printed on manufacturing package.

In some cases the manufacturer prefers to handle the exchange of defective product and the customer needs to contact the manufacturer directly. Macromedia (1.800.470-7211), Microsoft (1.800.936-5600) and Quark (1.303.894-8888) are examples of manufacturers who will handle the defective returns themselves.

Licensing
The Actnet Licensing Manager must approve all licensing returns. Generally, all licensing sales are final. However, many software vendors will allow exception returns within the first 30 days. In some cases, a replacement order is required. For more details, contact your sales associate.

Governing Law
Transactions between you and Actnet shall be governed by and construed in accordance with the laws of the State of California without regard to the laws regarding conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

This agreement, the policies printed on the Actnetonline.com Web site, and the policies, terms and conditions stated on the applicable Actnet invoice or packing slip, constitute the entire agreement between the parties relating to the subject matter herein, and cannot be modified except in a written agreement signed by both parties.

Typographic, Photographic and Technical Errors
Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected.

Warranty Disclaimer and Limitation of Liability
Actnet explicitly disclaims all expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Actnet shall have no liability to anyone for incidental or consequential damages, or any other liability, loss or damage arising out of or related to purchases, even if Actnet or an authorized representative of Actnet has been advised of the possibility of such damages.

All merchandise is sold AS IS. Actnet makes no warranty as to the performance of any merchandise sold. We are not responsible for system downtime, lost data, etc. Actnet does not warrant that the functions contained in any product sold will be uninterrupted or error-free, or that defects will be corrected, or that this Web site or the server that makes it available are free of viruses or other harmful components. Actnet does not warrant or make any representations regarding the use or the results of the use of any product purchased in terms of its compatibility, correctness, accuracy, reliability or otherwise. This disclaimer by Actnet in no way affects the terms of a manufacturer's warranty, if any.

You (and not Actnet) assume the entire cost of all necessary servicing, repair or correction not covered by manufacturer warranty or additional product protection purchased from us or a third party on purchases made with our company. In no event shall Actnet's total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including, but not limited to, negligence] or otherwise) exceed the amount paid by you, if any, to Actnet for the specific merchandise at issue.

Disagreement with These Terms of Service
If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.